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Privacy Policy

Last updated: 10 November 2026

1. Who We Are

Highland Cleaning Co. ("we", "us", "our") is a commercial cleaning company registered in Scotland (Company No. SC000000), based in Inverness. You can contact us at info@highlandcleaning.co.uk or 01463 262806.

2. What Data We Collect

When you use our website or contact us, we may collect: your name, email address, phone number, company name, and the content of messages you send us. We collect this data only when you voluntarily provide it via our contact or quote forms.

We also collect standard server logs (IP address, browser type, pages visited, time of visit) for security and analytics purposes. We do not use tracking cookies or third-party analytics platforms.

3. How We Use Your Data

We use your personal data to: respond to your enquiry; provide a quotation; administer any cleaning contract; and communicate with you about our services. We do not sell, rent or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the basis of: legitimate interest (responding to business enquiries); contract performance (managing cleaning contracts); and legal obligation (where required by law).

5. How Long We Keep Your Data

Enquiry and contact form data is retained for up to two years. Contract client data is retained for six years to comply with HMRC requirements. You may request deletion at any time (subject to legal retention requirements).

6. Your Rights

Under UK GDPR, you have the right to: access the personal data we hold about you; correct inaccurate data; request deletion; object to processing; and portability of your data. To exercise any of these rights, contact us at info@highlandcleaning.co.uk.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data. Our website uses HTTPS encryption. Access to any stored data is restricted to authorised staff only.

8. Cookies

This website uses only an essential session cookie for security purposes (CSRF protection on forms). We do not use tracking, advertising or analytics cookies.

9. Changes to This Policy

We may update this policy from time to time. The current version will always be available at this URL. Significant changes will be noted at the top of this page.

10. Contact

For any privacy-related questions, contact us at info@highlandcleaning.co.uk or write to us at Inverness, Highland, Scotland.